NCC Approved Holiday Home Distributor scheme and Code of Practice

Covering agents of new and pre-owned Holiday Homes offering a supply, aftersales, warranty and maintenance service


The NCC Approved scheme is an initiative to provide peace of mind for consumers when considering buying a caravan holiday home and to reduce business risks for NCC member caravan holiday home distributors. At the scheme's heart is a Consumer Code of Practice. This establishes a benchmark for industry best practice and standards which are then monitored and policed through the NCC Approved scheme.


By being NCC Approved and complying with the Code of Practice, a Distributor can demonstrate to existing and potential customers that it makes a conscious and tangible commitment to protect their interests. The main principles of the Code are to:

  • Treat consumers fairly
  • Deliver high levels of customer satisfaction
  • Ensure consumer access to low cost independent redress

All of these commitments are valued by customers and give businesses an edge over their competitors. The scheme also benefits Distributors via;

  • Framework to help the business operate within the laws
  • Advice on best practice guidelines to improve efficiency and professionalism
  • Equipping the business and brand with a positive and powerful marketing tool
  • Opportunity to attract customers that are more inclined to buy from trustworthy NCC Approved scheme members

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