NCC Approved Holiday Home Distributor scheme and Code of Practice

Covering agents of new and pre-owned Holiday Homes offering a supply, aftersales, warranty and maintenance service


The NCC Approved scheme is an initiative to improve consumer protection and to promote and protect the interests of NCC Holiday Home Distributor members. At the scheme’s heart is a new Code of Practice. This establishes a benchmark for industry best practice and standards which are then monitored and policed through the NCC Approved scheme.


By being NCC Approved and complying with the Code of Practice, a Distributor can demonstrate to existing and potential customers that it makes a conscious and tangible commitment to protect their interests. The main principles of the Code are to:

  • Treat consumers fairly
  • Provide greater consumer protection and rights than required by law
  • Deliver high levels of customer satisfaction
  • Ensure consumer access to low cost independent redress

All of these commitments are valued by customers and give businesses an edge over their competitors. The scheme also benefits Distributors via;

  • Framework to help the business operate within the laws
  • Advice on best practice guidelines to improve efficiency and professionalism
  • Equipping the business and brand with a positive and powerful marketing tool
  • Opportunity to attract customers that are more inclined to buy from trustworthy NCC Approved scheme members

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